For dental practices in Ontario
Dental team training
Training plans built around what your staff need. We work side by side with your team so they gain practical skills and confidence with patients.
What is included
- Dental reception
- Telephone etiquette
- Continuing care and recall management
- Treatment coordination and case management
- New patient welcome process
- Customer service with a “WOW” approach
- Patient relations and retention
- Dental assisting
- Office management
- Leadership and executive skills
- DISC personality models
- Sales skills
- Time management and conflict resolution
- Change management
Who it is for
- Front-desk staff who learned the job as they went
- New hires who need to get up to speed
- Treatment coordinators who present care to patients
- Staff stepping into a leadership role
How it works
We look at what your staff need and build a training plan around it. Sessions are delivered side by side with your team, and topics can be taken one at a time or combined.
What to expect
- Staff who know what is expected at each step with a patient
- Consistent phone calls and new patient welcomes
- Recall and follow-up handled on a regular schedule
- Practical skills and more confidence with patients
Questions dental practices ask
Can training be tailored to our staff?
Yes. Training plans are shaped around the needs of your staff, and we work side by side with them.
Do you come to our office?
Yes. We work with dental practices in Ontario. Practice reviews, IPAC reviews and IPAC training are done on site, and management services include regular on-site visits.
Is the first consultation really free?
Yes. The first conversation is complimentary. It is a chance to describe your practice and see how we could help.
Other services
Every engagement is shaped around your practice and the people already on your team.
Practice consulting
A consulting program that helps your team reach its monthly targets.
Management services
For owners who want stronger managers, or ongoing help from an outside team.
IPAC compliance
Infection prevention and control (IPAC): help meeting the required standards for patient and staff protection, and staying ready for an audit.
New practice setup
Support through each stage of opening a dental office, from the first idea to opening day.
Business development
Support when the business side of the practice is changing.
Start with a complimentary consultation
Tell us a little about your practice and what you want to change. We will reply to arrange a time to talk. There is no cost and no commitment.